Privacy Policy

Last updated: January 2024

Introduction

marblevane is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Contact information such as name, email address, and organisation name when you submit enquiry forms
• Information about your energy requirements and facilities that you provide during consultations
• Technical data including IP address, browser type, and device information collected automatically when you visit our website
• Usage data about how you navigate and interact with our website

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the consulting services you request
• To communicate with you about your projects and our services
• To improve our website and services based on how visitors use them
• To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Your consent, which you provide when submitting forms or agreeing to cookies
• Performance of a contract when we provide consulting services to you
• Our legitimate interests in operating our business and improving our services
• Compliance with legal obligations

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy. Contact information from enquiries is typically retained for three years unless you request earlier deletion. Project-related data may be retained longer to support ongoing client relationships and legal requirements.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.

Your Rights

Under applicable data protection laws, you have the following rights:

• The right to access your personal data and receive a copy
• The right to rectify inaccurate or incomplete data
• The right to erasure of your data in certain circumstances
• The right to restrict processing in certain circumstances
• The right to data portability
• The right to object to processing based on legitimate interests

To exercise these rights, contact us at [email protected].

Third-Party Sharing

We do not sell personal data to third parties. We may share data with service providers who assist with website hosting and analytics, subject to appropriate data processing agreements. We may also disclose data when required by law or to protect our legal rights.

International Transfers

Your data is primarily processed within the United Kingdom. If any data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

marblevane
47 Exchange Street East
Liverpool L2 3PQ
[email protected]